Please note: We are aware of an issue preventing some users from deleting documents they have previously uploaded in the LHLO Portal. Thank you for your patience as we fix this issue.

Applying for special circumstances using the LHLO Portal

Labour Hire Authority (LHA) can reduce or waive a labour hire annual licence fee in special circumstances.

Special circumstances can apply in situations where a business’s turnover is impacted by an unprecedented event outside their control.

The licence holder will need to provide LHA with details and evidence of why they require special circumstances. This information can be provided to LHA via the Labour Hire Licensing Online (LHLO) portal.


  • The Nominated Officer (NO) must contact LHA to discuss their eligibility for Special Circumstances.
  • If eligible, we will send the application form to your LHLO account for you fill out.

Viewing the special circumstances application

  • A notification will appear advising that you can apply for special circumstances. All communication and documents sent by LHA can be viewed in the 'Notifications and alerts' column to the right.
  • Click 'View' to see the notification details and begin your application for special circumstances.

LHLO Portal Dashboard

  • The following screen will show. Click 'Apply for special circumstances' to begin application.

View notification and apply for special circumstances

TIP: You can view any items that require actioning under Transactions in progress.

Applying for special circumstances

  • Fill in the blank text boxes to answer each question.

Application - fill out answers

  • Click 'Select a file' to upload supporting documents. A dropdown will appear to select the type of file you wish to upload.
  • Optional: You can also use this upload any additional supporting evidence to support your application.

Application - submit documents

IMPORTANT: Financial evidence must be provided to support special circumstances applications. This includes Business Activity Statements (BAS) or Activity Statements (AS) for the fee period you wish to request consideration of special circumstances for.

Submitting your application

  • Lodge your report by clicking 'Lodge'.
  • You can click on the 'Save and resume later' If you wish to complete later.

Application - Lodge or resume later

IMPORTANT: This will finalise and submit your response. You cannot amend or add to your response once submitted.

More information

Contact us

If you are unable to find the information you are looking for on this page, need clarification or would like to provide feedback, you can call LHA at 1300 545 200 or email

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See also